Wainhouse Research

Worldwide Unified Communications Services Forecast

Product Number: IN0703947WHT Publication Date: November 2007 Number of Pages: 66 Analyst: David Lemelin Price: $3,995 U.S. Dollars Table of Contents/Tables/Figures Read Press Release

Wainhouse Research and In-Stat have compiled the first comprehensive, worldwide forecast for the unified communications products and unified communications services market. This forecast includes products and/or services from the following segments:

• Presence and instant messaging (including mobile UC clients)
• Telephony (PBXs—IP and TDM, IP Centrex, and broadband VoIP)
• Audio conferencing (bridges and bridging services)
• Web collaboration (premise-based and hosted solutions)
• Team workspaces (premise-based)
• Unified messaging
• Videoconferencing (bridges, bridging services, group and desktop endpoints, and telepresence)

We have created two forecast documents to reflect the broad nature of the unified communications market: the UC Products Forecast and the UC Services Forecast. This document contains the UC services market forecast. Pending any unforeseen calamities, either natural or manmade, we believe that the entire unified communications market will be $8.8 billion in 2007, growing to $24.2 billion by 2012. The compound annual growth rate over this period is estimated at 24.9% with very high growth rates in both broadband IP telephony and hosted VoIP; compound annual growth in conferencing services is expected to approach 7%.

Worldwide Unified Communications Product Forecast

Product Number: IN0703948WHT Publication Date: November 2007 Number of Pages: 86 Analyst: David Lemelin Price: $3,995 U.S. Dollars Table of Contents/Tables/Figures Read Press Release

Unified communications is an emerging market, fragmented in definition, as well as in functionality. Wainhouse Research and In-Stat have compiled the first comprehensive, worldwide forecast for the unified communications products and unified communications services market. This detailed forecast includes products and/or services from the following segments:

• Presence and instant messaging (including mobile UC clients)
• Telephony (PBXs—IP and TDM, IP Centrex, and broadband VoIP)
• Audio conferencing (bridges and bridging services)
• Web collaboration (premise-based and hosted solutions)
• Team workspaces (premise-based) -Unified messaging
• Videoconferencing (bridges, bridging services, group and desktop endpoints, and telepresence)

We have created two forecast documents to reflect the broad nature of the unified communications market: the UC Products Forecast and the UC Services Forecast. This document contains the UC products market forecast. The entire unified communications product market will be $17.4 billion in 2007, growing to $24.6 billion by 2012.