Buckeye Broadband formerly called Buckeye CableSystem is an American company that specializes in providing cable and telecommunications services to mostly to customers in northwest Ohio and southeast Michigan. Buckeye Broadband also took over from the defunct Erie County Cablevision in the provision of cable and telecommunication services to areas such as Sandusky and Erie County in north central Ohio.
Overtime, Buckeye Broadband has metamorphosized into a key player in the telecommunications industry.
The company has been in existence for more than 50 years now and for these years has continued to impact positively on the lives of the people and the local community at large especially in the area of employment and infrastructure. Its headquarter is currently situated in Toledo, Ohio, where it was founded years ago. The rate of increase in internet activities in the world we live in today has prompted the company to continue to invest and reinvest in technology.
As initially mentioned, the first name of the company was The CableSystem, but was later changed to Buckeye CableSystem in 1996, and that continued until May 2016 when it was changed again to Buckeye Broadband. Buckeye Broadband is owned by Block Communications. Block Communications is a holding company that holds a lot of assets in the print and broadcast media such as The blade and The Pittsburgh Post-Gazette newspapers.
Buckeye Broadband Services And Products
The services that Buckeye Broadband offers are home telephone services, broadband internet, and cable television.
Cable Television/Video: Buckeye Broadband has lots of options when it comes to Cable Television/Video services. They include Video On Demand, Digital Cable TV, HD DTA converters (1 free per account), Cable TV, Whole Home DVR on up to 6 TVs, and more than 100 HD options. The companies recent technology known as Buckeye TV Everywhere is also available. The latest technology allows views to watch streamed contents via any cable TV content provider on any device that is web-enabled. Such devices as computers, smartphones, tablets and lots more.
Cable Internet: Buckeye Broadband is currently providing internet service with multiple high-speed internet plans that range from 10 Mbps to 1 Gigabyte speeds, to over 500,000 people in the United States, and that makes it the 20th largest residential cable provider. Also included in their services are the unlimited data plans and personalized data plans.
Also with the use of a single router, Buckeye Broadband can make available wireless internet to every facet of your home. The system they use in offering this is called SmartNet or Whole-Home WiFi.
SmartNet gives you total control over wireless your internet, and you can easily perform tasks such as:
1. Check the devices that are connected and speed, and keep track of data usage.
2. Create profiles for each of the devices and each user, set schedules, and with just a click of a button, pause access
3. Grant access to your network to family, friends or guests without making use of long passwords.
4. Automatically get system updates, security patches and lots more.
Buckeye Brainiacs: This service was made available by the company to help customers in times of technical and equipment challenges. Challenges such as a slow computer, issues with a wireless device, or any other networking problem that the user might not be able to handle on their own.
Phone: Buckeye has a phone that makes use of hybrid VoIP and not just that, it also offers unlimited long distance calls and unlimited local calls. New customers have the privilege to join the service while still retaining their old phone numbers.
How To Login
Logging into your Buckeye Broadband account is very easy, just same way you log into any other account. Just follow this procedure.
1. Go to the Buckeye Broadband webpage and enter in your username and password.
2. Click the login button
If you are making use of a mobile device with the app installed, just lunch the app and you will see the field where you will enter your username and password. Fill in the accurate details and you are good to go.
Buckeye Broadband Customer Service
In order to give a quick response to all inquiries and questions that users may have concerning their products and services, Buckeye has a top-notch customer service that will attend to customers.
Dial 419-724-9800 to reach the customer service by phone. A customer service personnel is always available round the clock, throughout the week, to render help to customers. If you choose not to contact them on the phone, there is another way. You can go to the company’s website and click the ‘Support’ button. You will be able to have a live chat with an agent or you can choose to just fill a complaint form and you will get a response asap.
To mail your enquiries, send them to the below mailing addresses:
409 East Market St.
Sandusky, Ohio 44870
2700 Oregon Rd.
Northwood, Ohio 43619
How To Check Usage And Email
The company over the years has received lots by people who claim the company overestimates its customer’s data usage. The company has to come up with the member services/customer portal, this helps the customers to create and manage an email address, also keep track of how much data they consume.
There are lots more customers can be able to do on this platform, such as being able to sign up for TV on their own and from anywhere, download an interactive guide, search available channels, you can also refer people to earn credits for the cable bill.